S
Native CRM Agent
Salesforce Agentforce Pricing in 2026
Independent Verdict
Salesforce Agentforce for Sales is the most complex pricing in the AI agent category -- six different pricing vectors depending on your Salesforce Edition, consumption pattern, and which add-ons you use. The correct starting point for most Salesforce Enterprise+ shops is Foundations: 200K credits free per month. For teams outside Salesforce or on lower editions, the per-conversation cost ($2) and Agentforce 1 Edition ($550/user/mo) make Agentforce uncompetitive vs AiSDR or 11x. This is emphatically a Salesforce-shop product.
$2
/conversation
Public pricing
per conversation
April 2026
last verified
Pricing Tiers
| Plan | Price | Unit | Details |
|---|---|---|---|
| Foundations (free tier) | $0 | 200K credits included with Enterprise+ Edition. Ideal starting point. | |
| Flex Credits | $500 | /100K credits | $0.10 per action / $2 per conversation equivalent. |
| Per-conversation | $2 | /conversation | Standard Agentforce billing unit. |
| Per-user License | $5 | /user/mo | Add-on licensing. |
| Agentforce add-ons | $125-$150 | /user/mo | Analytics, coaching add-ons. |
| Agentforce 1 Edition | $550 | /user/mo | All-in bundled edition. Max cost. |
Source: https://www.salesforce.com/agentforce/pricing | April 2026
What Changed in 2026
Salesforce continued developing Agentforce through 2026 with new topic and action capabilities for the Sales Cloud use case. The Foundations free tier (200K credits for Enterprise+ Edition customers) was maintained as the entry point. Flex Credits pricing ($500/100K) was clarified as the primary incremental cost model above the free tier. The Agentforce 1 Edition bundled offer at $550/user/mo became more defined as the all-in bundled option for teams wanting a single-line-item cost. Source: salesforce.com/agentforce/pricing (April 2026).
Key Features
- ✓Foundations free 200K credits
- ✓Flex Credits scaling
- ✓CRM-native
- ✓Einstein AI integration
Integration Depth
SalesforceNative
HubSpotNot supported
OutreachAPI
SalesloftNot supported
ApolloNot supported
GongAPI
Who It Is For
- +Salesforce Enterprise+ Edition shops -- Foundations gives 200K free credits per month, making the entry cost $0.
- +Teams already heavily invested in Salesforce Sales Cloud and Einstein AI ecosystem wanting the native AI layer.
- +Enterprise companies with existing Salesforce contracts who can negotiate Flex Credits into current agreements.
- +Teams evaluating the Agentforce 1 Edition ($550/user/mo) as a bundled all-in Salesforce + AI package.
Who It Is Not For
- -Non-Salesforce shops -- there is no value proposition here if you are on HubSpot, Pipedrive, or another CRM.
- -Teams on Salesforce Essentials or Professional Edition -- Foundations free tier requires Enterprise+ Edition.
- -SMB companies on sub-$5K/mo outbound budgets -- the per-conversation cost and add-on complexity add up fast.
- -Teams wanting a 'just works' self-serve AI SDR without navigating Salesforce licensing complexity.
Compare Alternatives
HubSpot Breeze Prospecting
For HubSpot Sales Hub Pro/Enterprise shops: the $1/qualified lead outcome model is the comparable CRM-native starting point.
11x
If Agentforce Foundations does not cover your outbound volume, 11x Alice at $5K/mo is the enterprise dedicated AI SDR alternative.
AiSDR
AiSDR at $900/mo is the public-pricing mid-market alternative for non-Salesforce shops or teams wanting a dedicated AI SDR alongside Agentforce.
Frequently Asked Questions
What is the Salesforce Agentforce Foundations free tier?▼
Agentforce Foundations is available at no additional cost for Salesforce Enterprise Edition and above customers. It includes 200,000 Agentforce credits per month. Credits are consumed at $2 per conversation equivalent or $0.10 per action for lower-level operations. 200K credits equates to roughly 2,000 full AI sales conversations per month at the $2/conversation rate, or 2 million individual actions at $0.10/action. For most mid-market sales teams running outbound sequences, the free Foundations tier will cover baseline AI assistance. Contact your Salesforce AE to confirm your Edition eligibility.
What is the difference between Agentforce Flex Credits and per-conversation pricing?▼
Flex Credits are the primary consumption model above the free Foundations tier. You purchase $500 blocks of 100,000 credits ($0.10/credit equivalent to $0.10/action or $2/full conversation). Per-conversation pricing at $2 is Salesforce's simplified way to explain Flex Credits to buyers: one full AI conversation is roughly 20 actions at $0.10 each. The $5/user license and $125-$150/user/mo add-ons are separate line items for specific Agentforce capabilities (analytics coaching, advanced AI features) beyond the base Agentforce for Sales action set.
What is the Agentforce 1 Edition and who is it for?▼
Agentforce 1 Edition at $550/user/mo is Salesforce's bundled all-in-one offer: Salesforce Sales Cloud + Service Cloud + full Agentforce capabilities in one per-user price. It targets teams that want a single invoice rather than base Salesforce licensing plus Agentforce add-ons. For context: a standard Salesforce Enterprise Edition ($165/user/mo) plus Agentforce add-ons ($125-$150/user/mo) plus Flex Credits could actually be cheaper than $550/user/mo depending on your specific usage. The Agentforce 1 Edition is a simplicity play, not necessarily a cost play.
Should I use Salesforce Agentforce or a dedicated AI SDR like 11x or AiSDR?▼
For Salesforce Enterprise+ shops: start with Agentforce Foundations (free 200K credits) and evaluate a dedicated AI SDR as second-source only if Foundations does not cover your outbound volume. Non-Salesforce shop: do not use Agentforce -- the product is entirely Salesforce-native and has no standalone value outside the Salesforce ecosystem. The buying decision is rarely about which AI is better; it is about your existing Salesforce Edition and your CRM lock-in tolerance. If you are on Salesforce Enterprise+ and not using Foundations credits already, that is the first thing to fix before evaluating any other vendor.